Support Hub
What do I do if there's an outage?
In the event of a service outage affecting attendees' ability to connect with us or play games (Discord, Roll20, Tabletop.Events, etc.) we'll provide updates via the following outlets:
- Discord via the #announcements channel
- MidwestGameFest.org News
- Twitter
- RPGKC News
- Check your email for announcements from us.
How do I get help with Discord?
We've got an extensive Discord FAQ to help folks up to speed and rolling. Head on over to get the scoop.
Just looking for the Discord server invite? Here you go. =)
How do I get help at the Discord server?
If you're at the Discord server and you've already agreed to the terms and conditions by clicking the smily face icon in the #welcome channel, then you are very close!
- Just type "!help" into the message bar at the bottom and some helpful tips will be displayed.
- You can also click the Members icon to see a list of online users and roles; just message anyone in the Help role for assistance.
- In a pinch you can also message anyone in the Admin role, but they may not be on duty.
- Visit the #tech-support channel or voice channel and ask anyone there.
See our Discord FAQ for details.
How do I get help with my VTT?
There are lots of VTTs, and our support staff may be able to give you a direct answer, so hear over to the #tech-support channel at Discord and try there.
There are other links and resources available on our Online Resources page.
I clicked the link in the event system to my game/table and didn't go anywhere. What do I do?
If you click either the Voice Channel or Text Channel link in TTE (our event system) and it takes you to Discord but not to your table, it's most likely because you haven't actually joined the server. These text links assume you have already joined the server.
To join, just follow the link below, create a Discord account if needed, and then try the Voice Channel or Text Channel link again.
Note: Once you join the server for the first time you will need to agree to the terms and conditions by clicking the "smiley face" icon in the Welcome channel.
How do I get help with registration or scheduling?
Need a refund, or not sure how to apply a discount code to your badge?
Check out our Registration FAQ!
How do I participate in one of the games?
Got a question about the basics of events, or how to get out of a game?
Head over to our Events FAQ!